Creating User Manuals and Support Materials
Creating user documentation for custom tools and reports — with a focus on clarity and simplicity, even for non-technical users.
Objective:
To provide users with support materials that allow them to work independently without needing to involve the IT team each time.
Scope:
➤ Step-by-step guides for Excel files, BI reports, and operational processes
➤ Use of screenshots and contextual descriptions
➤ Updating documentation in response to system changes and updates
➤ Highlighting elements that require attention — such as validations or data pitfalls
Outcome:
➤ Reduced user error rates
➤ Faster onboarding of new employees
➤ Increased independence of teams working with systems
Technologies:
Word, Excel, screenshots, macros, BI reports
Year:
2023–2025